Loom's North Star Metric
51+-person team · United States · loom.com
Their North Star Metric
Weekly active creators sharing videos
Reconstructed from public sources. Not officially endorsed by Loom. Request edit
Why this one won
Loom's viral wedge is sharing. A video that's recorded but never shared is a private use case with zero network effect. The weekly active creator metric captures both sides - someone recorded something AND they passed it on - and is the single best predictor of team expansion.
The Ray
Input metrics that multiply to produce the North Star. Tagged by dimension.
New creators activated
Acquisition
Videos per creator per week
Creative habit
Viewers per video
Distribution reach
Time to first share
Activation
What they considered and rejected
| Metric | Why it was considered | Outcome |
|---|---|---|
| Videos recorded | No viral signal | Eliminated |
| Weekly sharing creators | Captures viral loop | Kept |
Lessons learned
For products with a viral mechanic, the North Star must reward the viral behaviour. Recording videos is the solo habit; sharing is the team habit that grows the product.
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Miro solo is a whiteboard tool; Miro multiplayer is a team brain. The weekly collaborating team metric forces the product to focus on the use case that justifies the price: real-time and async team work. Solo boards are fine but they don't retain.
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Weekly engaged members (post, comment or message)
LinkedIn's business (recruiting, sales nav, ads) depends on members who actually engage with the network. Passive profile viewers don't generate the data that makes the platform valuable. The weekly engaged member metric filters out ghosts and captures the members whose engagement powers the whole business.
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Daily active users who share a story, post or reel
Instagram's flywheel is creators - consumers drift, creators stick. Filtering DAU to those who share something turns the metric into a health signal for the network, not just attention. It aligns Reels, Stories and the main feed around the same goal: get more people creating, every day.
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